We all know travelling now is different and most consumers are being incredibly cautious when it comes to booking travel activities and accommodation right now.

What if there was a way to give you more peace of mind with a fully Refundable Booking policy right up to the day you are booked that includes a range of personal circumstances including some related to covid-19 infection?

It’s Called Refund Protect! Ask your consultant for a quote to add Refund Protect to your booking.

You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Please also read the General Conditions of Refund

• Illness / Injury (including Covid-19)
• Pre-existing Medical Condition
• Pregnancy Complication
• Death of Immediate Family
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Theft of Documents
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
• Relocated for Work
• Relocated for Work

If Your Booking is cancelled or postponed by the organiser, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details.

We may consider other Emergency Circumstances at our discretion

• Any reason for refund must not be foreseeable at the time You made the Booking.
• We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
• If Your Booking is cancelled, or postponed to a date You cannot Attend, please contact the Customer Service team directly.
• You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time
• You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking
• You will be asked to provide Your bank account details so that we can make the refund payment directly to Your chosen bank account.
• Maximum refund value will not exceed £10,000 GBP or local currency equivalent.

We may refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19:

1. You become infected with Covid-19 within the 7 days immediately prior to Attending Your Booking; supported either by evidence of a positive PCR test result or communication of isolation from your relevant government.
2. Someone within your Immediate Household, becomes infected with Covid-19,  supported by evidence of positive PCR test or government communication of isolation.
3. The hospitalization, or death, of Your Immediate Family Member due to Covid-19, within the 30 days immediately prior to Attending Your Booking; supported by a medical / death certificate.
4. A significant change in Your pre-existing medical condition in the 7 days immediately prior to Attending Your Booking results in a Doctor recommending you do not Attend due to the risk of exposure to Covid-19.

We don’t refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions.

To read more about Covid-19 please visit our dedicated page here.

To apply for a Refund simply click on the link in your booking confirmation email, or click here.

We do not refund for non-Attendance of a Booking directly or indirectly associated with:

• Actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure;
• Naturalization, visa, in-vitro fertilisation or other appointments;
• Any Booking emanating from Cuba, Iran, North Korea, Sudan or Syria;
• Where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
• If it exceeds 18 months from the date originally booked to the conclusion of the transacted event.

The following words or phrases have the meaning shown below wherever they appear in bold in this document.

We/Us/Our – We are the Booking agent with whom You made the Booking.

You/Your/Yourself – A person who has made a Booking alone or as part of a group with Us.

Armed Forces – Naval Service, Marines, Army or Air Force.

Attend – participate in, take part in, use, or be present at.

Booking – The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You.

Communicable Disease – means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.

Doctor – A qualified medical practitioner registered and licensed with a recognised professional body. A doctor cannot be You or a member of Your family.

Emergency Services – Police, Fire and Rescue Service or other Emergency Services.

Immediate family – Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.

Immediate household – persons living together at the same permanent address.

Paying Party – Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund.

Any translation of this document from English is for assistance and information only. In event of a Refund Application the English language version shall be the basis of settlement.

All aspects of this document are subject to English law and the jurisdiction of the English courts.

These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.

This is not an insurance policy. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.